CTERA provides secure cloud storage and file-sharing solutions, specializing in enterprise data management and collaboration. They offer scalable hybrid cloud solutions that integrate with existing infrastructure, ensuring data security and compliance. Their technology supports organizations in managing data globally while maintaining control over sensitive information.
• Serve as a technical leader solving complex problems and challenging issues originating from customer environments.
• Provide expert product technical leadership to field organizations and engineering, supporting worldwide sales, delivery, and customer satisfaction efforts.
• Build, test, and maintain complex setups replicating real-world customer environments.
• Act as the primary engineering contact for customer escalations, regularly interacting with T2/T3 Engineers to escalate cases and assist in troubleshooting.
• Offer technical consulting and installation advice for product rollouts, ensuring product specifications are met.
• Collaborate closely with the support organization and internal engineering groups.
• Manage cases requiring detailed guidance on steps to reproduce, debugging options, and related performance metrics.
• Develop and share knowledge to address serviceability and supportability issues.
• Stay current with CTERA’s products, features, installations, tweaks, and test methodologies.
• Continuously enhance your skills with Linux, Windows, Mac, storage, file transfer protocols, file systems, and network topologies.
• Navigate complex customer topologies and find effective solutions.
One last thing, if you have a lot of these skills, but not all of them, please still apply. We love to teach those who are willing to learn.
If you are looking for stability, professional growth, long-term career, and technology challenges in the sought-after companies – come and join us today!